Privacy Policy

1. Introduction

Ignited Memories LLC ("Company," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at ignitedmemories.net and participate in our sweepstakes.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. If you have questions, contact us at [email protected].

2. Information We Collect

We collect information you provide directly to us, including:

• Personal Identification Information: Name, email address, phone number, mailing address
• Payment Information: Credit/debit card details (processed securely by Stripe — we do not store card numbers)
• Account Information: Username, password, account preferences
• Sweepstakes Entry Data: Entry records, entry method, timestamps
• Communications: Messages you send us via contact forms or email

We also automatically collect certain information when you visit our website, including IP address, browser type, operating system, referring URLs, and pages visited.

3. How We Use Your Information

We use the information we collect to:

• Process sweepstakes entries and verify eligibility
• Contact winners and facilitate prize delivery
• Process payments through our secure payment processor (Stripe)
• Send you sweepstakes updates, newsletters, and promotional communications (with your consent)
• Send SMS notifications about drawing deadlines (with your explicit opt-in)
• Respond to your inquiries and provide customer support
• Comply with legal obligations and sweepstakes regulations
• Prevent fraud and ensure the security of our platform
• Improve our website and services

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Stripe (payment processing), SendGrid (email delivery), Twilio (SMS notifications)
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Winner Announcements: Winners' first name and state of residence may be publicly announced per sweepstakes rules

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment information is processed through Stripe's PCI-DSS compliant infrastructure. We use SSL/TLS encryption for all data transmitted to and from our website.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights & Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing emails at any time using the unsubscribe link in our emails
• SMS Opt-Out: Reply STOP to any SMS message to opt out of SMS notifications

To exercise these rights, contact us at [email protected].

7. Cookies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. We use cookies to maintain your session, remember your preferences, and analyze website traffic. You can control cookie settings through your browser settings.

8. Children's Privacy

Our sweepstakes and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected].

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy, please contact us: